How to Turn Receivables Into Cash

The Key to Collecting Accounts Receivables by Design Rather than by Default, without losing the customer and the opportunity for future sales

This seminar will provide participants with the tools, techniques and professional skills needed to effectively collect commercial accounts more effectively and by design, rather than by default, without losing the customer/client, while building lasting customer relationship and the opportunity for future sales.

Credit and Collections representatives, Credit Collections Managers and Supervisors, Bankers, Accountants, Office Managers and Lawyers.

If any part of your job involves collecting outstanding receivables and/or managing people who perform this business critical asset management function, this seminar will be extremely beneficial to you and your business and the receivable cash flow goals.

To provide participants with the tools to; effectively work through customer/client collection objections, increase collections results by working to the customers' individual style, get desired results by adjusting collection techniques to specific situations, to consistently bring in more past due accounts while strategically managing the assigned account receivable portfolio.

Participants will learn how to apply the Coping and Stress Management Techniques, as well as the Listening and Communication skills needed to remain upbeat, in control and exude confidence during the collection process while professionally collecting more past due commercial accounts receivables faster and more effectively.

• Your Collection Psychology
• Understand the Customer
• Planning the Collection call
• The Collection Call - Process and Techniques
• Collection Listening Skills
• Handling Objections
• Influencing the Customer to Pay
• Closing the Call
• Getting Commitment and Tying it down
• Professional Portfolio Management
• Collection Letters
• Hiring Collection Agencies
• Managing Collection Stress Factors
• Legal Issues
• Small Claims Court
  • In Canada
  • In the United States
• FDCPA Compliance

• To register, please call Registration at- (905) 305-6696 or on-line click - Register Me
• Unable to attend? Purchase the full expended Seminar Material and Trainer Training CD Presentation System.
• To Purchase the Material - click on - SEMINAR MATERIAL

• Increase the transfer of training to the job, let us bring the seminar to you.
• We will customize this program to address your specific client market and product/service and industry challenges -
• For information on our on-site training call (905) 305-6696 or click on - On-Site Training