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Attendees will learn how to make effective collection calls, ask for the money, turn excuses into payments, get promise payment commitment and tie it down.
Participants will learn how to apply the behavioral science techniques of coping and stress management, as well as the listening and communications skills needed to remain upbeat, in control and exude the professional confidence during the collections process to consistently collect more by design, rather than by default.
Participants will learn the techniques for working through objections and working to the customers' behavioral style.
Participants will be able to easily transfer the training to the job, which improves their job skills, as well as inspires them to pull together as a team
while creating a greater sense of job satisfaction for all.
By sending your employees to the seminar,
it lets them know you are investing in their future and as a result, your organization realizes higher morale, lower absenteeism, and greater company loyalty from your team members. |
