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This
is an intensive one-day training workshop designed to give people
new to the credit and collectors industry an intensive
orientation of the business of credit and collections.
This
training will provide the participant with the
tools to be productive as a credit and collections
representative as they continue to transfer the training to
the job.
The
CollectAR quick-start training is an easy and faster way of
giving people new to the industry, real-world credit and collections
skills training. It is also a more cost-effective way of
delivering basic credit and collection education when introducing new
people to the industry and the business of credit/collections
management.
This
training will provide the necessary
knowledge overview and orientation needed to create the
out-of-the-box confidence needed, by new credit and
collections representatives as they begin their career in the
credit/collections business.
This
training is also a way of minimizing attrition rate of new
people to the industry, due to the challenges of being able to develop the
required skills for credit decision making and evaluation of
risks, collections calls management, call volumes management,
accounts portfolio management and the management of
collections stress factors.
Trainees
are introduced to the DiSC personal profile science and
how to use the techniques to get results by design, rather
than by default.
This
training will help
credit/collectors people develop a better understand themselves
and their behavioral style, in the work situation and
pinpoint how they can better apply their own behavioral style
more effectively, to get planned results in the credit and receivable
collections business.
The
Training Focus!
Transferring
the training to the job
Participants
in the new collector training workshop are given a take away
open book review exam to be completed within 30 days on the
job and mailed back to CollectAR, for after training follow-up
proficiency development review.
This
step is designed to enhance the transfer of the training to
the job. Based on the correctness of the proficiency review
results, the collector will be issued a certificate of
successful completion and participation, with a copy of the
feedback sent to their employer/company and/or agency.
To
register your new collectors for this training workshop, call
us: Alternatively, we can bring this workshop to your
office.
We
can customize this training workshop for an in-house company
sponsored training. call us for more information.
The
Bottom-line! Your Credit/Collections staff will be more effective as
individuals, after participating in this comprehensive
program. There will no longer be a need for them to emulate
existing old-guard staff on the job, who may be doing it all wrong and are just getting
by, by default.
Phone:
CollectAR at: (416) 429-3282
Email
us from Contact:
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