• Higher collections recovery rate

• Measurable improvement in DSO

• Eliminate and/or reduce call action complaints due to communications 

• Reduce collectors attrition by helping to increase their confidence and skill.  

• Reduce re-training and on-going
  costs

• Simplify the new collector training

• Easily create an in-house trainer for new employees

Attendees will learn how to make effective collection calls, ask for the money, turn excuses into payments, get promise payment commitment and tie it down.

Participants will learn how to apply the  behavioral science techniques of coping and stress management, as well as the listening and communications skills needed to remain upbeat, in control and exude the professional confidence during the collections process to consistently collect more by design, rather than by default.

Participants will learn the techniques for working through objections and working to the customers behavioral style.

Gain higher morale and employee motivation, reduce employee absenteeism and greater loyalty.

Participants will be able to easily transfer the training to the job, which improves their job skills, as well as inspires them to pull together as a team and creates a greater sense of job satisfaction for all.

By sending your employees to the seminar It lets them know you are investing in their future and as a result your organization realizes higher morale, lower absenteeism, and greater company loyalty from your team members.

       hours: 9:00 am-to-4:30 pm

Tuition Fee: - $425.00

Monthly Training Newsletter and Follow-up Consulting to increase the Transfer of the Training to the job:

Participants will benefit from our on-going monthly seminar course continuation system, designed to increase the transfer of the training to the job.

Collections Management News:

Each month, all Participants will receive the CollectAR Collections Management Newsletter, designed to be a course continuation and feedback consulting system.

The newsletter will include a feedback section to enable seminar alumni's to ask specific job questions and get answers individually or have their answer included in the next or other issues of the news repot.

Learn how to apply the Receivables Collection Behavioral Psychology.

This seminar-workshop will introduce participants to the DiSC^® behavioral science and how to apply it to the collections process, to get the desired collection results by design from every collection call. 

The Personal Profile System® Will give collectors the tools to understand self and others in the receivable collections process. Collectors will learn how to identify the differences in others and how to create the environment required by each debtor to get the collection result required.

Personal Listening Profile® In this area, we will help collectors identify and discover the Five Listening and Communication approaches and how to match these Listening approaches to their collection Communication Need. 

Stress Management Profile® Collectors will gain important insights into the techniques to use to manage the collection stress factors.