Investment! - $197.50   

     Benefits to the Company! 

The information in this training manual when combined with the DiSC Profiles, will build skills as well as confidence and empower collection representatives and/or collectors to quickly develop a new level of collection achievement on the phone and in the management of their assigned accounts portfolio.

Receivables management will notice improvement in the effectiveness, confidence and professionalism of those put through the course. 

Company will benefit from  improvement in collections staff account aging and follow-up management skills, which will be deliver measurable increase in cash collections, which will be reflected in their collections recovery rate and their ability to convert a higher percentage of their accounts to current.

The exposure and understanding of the DiSC behavioral science techniques that we have interwoven into the collections seminar will help collectors increase results fast.

Collectors will develop the techniques for managing the collections call results, using the new listening skills techniques to control the communication process and make each call an effective call that will result in getting paid.

In the learning process, collectors will be able to identify and professionally manage collections stress factors.    

This is an easily managed way of developing collector skills and creating refresher skills development opportunities for in-house trainers charged with the responsibility to train new collectors as well as collectors exploring how to use specific skills and vocabulary usage etc.

A comprehensive accounts receivables collections seminar material and training system, created from the live seminar, to function as a self learning tool for accounts receivables collections representatives, agency collectors and people who manage the revenue cycle process.

In these manuals, the author delivers a detailed "how to" collections management training presentation, with expanded explanations, exercises and specific examples, dialogues, cycles management and account management techniques for achieving desired collection results. 

The manual supported by the live seminar visual presentation CD (PowerPoint), is designed to simplify the transfer of new collection techniques to the job process, as well as provide those charged with the collection function with a desktop training handbook and reference manual for use in on-going training of new collectors and/or accounts receivables management staff.

The information contained in these manual will empower your accounts receivable collections representatives and/or collectors to professionally collect more, collect early in the delinquency cycle and convert more of your accounts to current.       

Bottom-line Benefits! 

• Create your own in-house training program and plan for on-going collector training

• Create a train the trainer program

• Establish a dependable uniform new employee training system

• Higher collections recovery rate

• Measurable improvement in DSO

• Eliminate and/or reduce call action complaints due to communications challenges 

• Reduce collectors attrition and help to increase confidence and skill.  

• Reduce re-training costs

• Simplify the new collector training

• Enhance existing collectors skill

• No time loss from having employees attending outside seminar. Schedule training as required, cover only what is required at the time, based on the collector level, from new employee to advance and refresher. A great way to energize a collections department.